At White Fern Stays, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and booking services.

1. Information We Collect

We collect personal data when you interact with our website and make a reservation through our booking engine (VikBooking). The types of information we collect include:

• Personal Details: Name, email, phone number, billing address, and government-issued ID (if required by law).
• Booking Information: Check-in and check-out dates, room preferences, and special requests.
• Payment Details: Processed securely via VikBooking and our payment gateway (e.g., Stripe). We do not store full credit/debit card details.
• Technical Data: IP address, browser type, and usage analytics for website improvement.
• Communication History: Emails, messages, and customer service interactions.

2. How We Use Your Information

We use your information for the following purposes:

• Booking & Stay Management: To confirm reservations, process payments, and provide hotel services.
• Customer Support: To respond to inquiries, handle special requests, and resolve issues.
• Marketing & Promotions: To send exclusive offers, newsletters, and promotional emails (you may opt out anytime).
• Legal Compliance & Security: To comply with regulatory requirements and prevent fraud or unauthorized access.

3. Third-Party Sharing & Disclosure

We do not sell or rent your personal data. However, we may share information with:

• VikBooking: Our booking engine provider that securely manages reservations and transactions.
• Payment Processors (e.g., Stripe): For secure processing of online payments.
• Service Providers: Housekeeping, concierge, and customer support partners.
• Legal Authorities: If required by law for fraud prevention or security reasons.

4. Data Security & Protection

We implement industry-standard security measures to safeguard your data, including:

• Encrypted transactions via VikBooking and Stripe.
• Secure servers with restricted access controls.
• Regular audits to ensure compliance with data protection regulations.

However, no online system is 100% secure, and we encourage users to take necessary precautions while sharing personal data.

5. Your Rights & Choices

You have the right to:

• Access & Update Information: Modify your booking details upon request.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
• Request Data Deletion: Subject to legal obligations and operational requirements.

To exercise these rights, please contact us at admin@whitefernstays.com or call +91 8519809394.

6. Third-Party Links & Cookies

Our website may contain links to third-party platforms (such as travel booking websites). We are not responsible for their privacy policies, and we encourage you to review them separately.

We also use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

7. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Your continued use of our services signifies acceptance of any changes.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to:

Email: admin@whitefernstays.com
Phone: +91 8519809394